1. When and how do I pay for my tickets?
   If you are a new customer we require payment before we start work on your order. Payment can be made by card over the phone, by bank transfer or cheque. If you are a customer who has made 5-6 orders, payment may be made on receipt of invoice.
2. Do I pay extra for complex seating plans?
   There is no extra charge.
3. How do I send my logos for inclusion on my ticket
   We prefer logos as jpeg or tif files. Ideally your image will be print quality (300dpi) to maintain quality when printed.
4. Can I use an image I've found on the internet in my Artwork or Colour Tickets?
   It is the responsibility of the customer to ensure that any image or logo provided by them, to be reproduced on their tickets, must be copyright free or the customer/provider of the image must have exclusive right to use the image/logo.
5. Do I pay extra for multiple performances?
   No, you only pay for the total number of tickets. You can have each performance in a different colour as you need.
6. Do I pay extra for different shows?
   No, you only pay for the total number of tickets. Again, you could have each show in a separate colour.
7. What is your delivery time?
   Our normal delivery is 5-10 working days, we do an express delivery of 3 working days, for a small extra charge. We also do a 24 hour turnaround for an extra charge of £25.
8. Can I have printing on the reverse of the ticket?
   Yes, text or text plus artwork for a small extra charge.
9. Do you staple the tickets into books?
   Yes, stapling in books from 50 tickets upwards, protected front and back with plastic and card cover. Books of less than 50 tickets are subject to a small book assembly charge.
10. Do I get a proof, when I order?
    If you are a new customer you will always get a proof. We charge your card when we send the proof to you. If you are an established customer you can always ask for a proof for approval before we print.
11. Do I have to design my own tickets?
    No, we will give you a design for comment or, if you prefer, you may give us your design.
12. Can I see some samples?
    Yes, click here and fill in the form and they will be posted to you the same day, first class.
13. How do I get a quote?
    Click here and fill in the form and a detailed quote will be displayed. You can also ring 01260 276164 and ask for a quote and also ask any questions you may have.
14. What is the difference between Text and Artwork tickets?
    Standard Tickets are of a simple layout, text only. Artwork tickets can include logos and special fonts. Our security tickets have a hologram. See the individual product pages for more details.

Is your question not answered here? Then why not give us a ring on 01260 276164 and we'll be happy to answer your enquiry, or email us and we'll get back to you directly.