Frequently asked questions
- When and how do I pay for my tickets?
If you are a new customer we require payment before we start work on your order. Payment can be made through the website as part of placing your order or you can call us to make arrangements to pay over the phone or by bank transfer or cheque. Regular customers may pay on invoice.
- I have numbered seats at my venue. Can you print seat numbers instead of ticket numbers?
Yes! That's no problem at all. We can print your seat numbers on the tickets instead of sequential numbers. There's no extra charge for this service. This website is very new and so far we haven't got any facility on the site for handling seating plans. Just give us a call on 01260 276164 and we'll arrange this for you.
- How do I send my logos for inclusion on my ticket?
Our website is still very new and our online ticket designer doesn't handle logo images yet but we can print tickets with logos on them. Give us a call on 01260 276164 to discuss your requirements. We prefer logos as jpeg or tif files. Images need to be print quality (300dpi) to maintain quality when printed. Generally the bigger the better.
- Can I use an image I've found on the internet in my Artwork or Colour Tickets?
It is the responsibility of the customer to ensure that any image or logo provided by them, to be reproduced on their tickets, must be copyright free or the customer/provider of the image must have right to use the image/logo.
- Do I pay extra for multiple performances?
No, you only pay for the total number of tickets. You can have each performance in a different colour or design as you need.
- Do I pay extra for different shows?
No, you only pay for the total number of tickets. Again, you could have each show in a separate colour or design.
- What is your delivery time?
Our normal printing and dispatch time is 1-2 working days. That's how long it takes us to print your items and put them in the post. We use 1st class post which is typically delivered in 1-2 working days. We have an express option that prioritises your job and can mean it is posted more quickly. We also offer courier service that delivers in 1 working day. Please note that any jobs requiring customer approval, including bespoke design, will take longer - typically 5 to 10 working days before it's dispatched.
- Can I have printing on the reverse of the ticket?
Yes, text or text plus artwork for a small extra charge. The online ticket designer doesn't support logos yet but that feature is coming. In the mean time if you want logos on your tickets please call us.
- Do you staple the tickets into books?
Yes, stapling in books from 50 tickets upwards, protected front and back with plastic and card cover. Books of less than 50 tickets are subject to a small book assembly charge. The largest book we can accommodate is 200 tickets.
- Do I get a proof, when I order?
Proof approval is usually handled through the website. As part of placing your order you will see a proof of your design. This image is the exact one we'll use to print your tickets. You can approve your proofs through the online designer. You should only mark designs as approved once you've carefully checked everything and you're happy that all the details and spellings are correct. Designs marked as approved will be printed without further attempt to contact you. Customers placing orders through other routes or that have unapproved designs on their order will be contacted for proof approval before printing. If we have difficultly contacting you this might delay production of your order.
- Do I have to design my own tickets?
No, we've got hundreds of beautiful professionally designed ticket templates suitable for almost any event type. The easiest way to set your ticket is to use one of those and enter your event details using our online ticket designer. If you prefer you can give us a call and we'll set your ticket for you. If you do want to design every detail of your ticket yourself we can handle that too.
- Can I see some samples?
Yes, click here and fill in the form and they will be posted to you the same day, first class.
- How do I get a quote?
By adding products to your basket here on the website and then visiting your basket you can see a running total of the price. Note that VAT and postage are added during the checkout phase. For a full final price quote you need to enter the checkout where you'll see a final total before placing your order. If you wish you can always contact us at the office and we'll be happy to discuss your requirements and provide a quote.
- What is the difference between Basic, Colour and Security tickets?
Basic tickets are printed with black ink only on pre-printed and perforated 120gsm ticket paper. There is a band of colour across the middle and we have 9 colour options available. Colour tickets are printed on the same perforated ticket paper but without the stripe of colour. Colour tickets are printed in a full 4-colour ink process. Security tickets are the same as colour tickets but they feature a foiled hologram strip along the right edge stretching from the top of the ticket to the bottom and extending 15mm into the body of the main portion of the ticket.